M&M Candles and More

Terms and Conditions for M&M Candles

1. Introduction

Welcome to M&M Candles (hereinafter referred to as "the Company", "we", "our", or "us"). By accessing our website https://mandmcandles.com and/or placing an order, you agree to these Terms and Conditions.

2. Ordering

2.1 Order Placement

  • All orders placed on our website are subject to availability.
  • By placing an order, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract.
  • The Company reserves the right to refuse or cancel any order at its discretion.

2.2 Product Information

  • We strive to display our products as accurately as possible.
  • Colors may vary slightly due to monitor settings and lighting conditions and by the variation of artificial colors used in products.
  • Product descriptions and prices are subject to change without prior notice.

3. Pricing and Payments

3.1 Product Pricing

  • All prices are listed in Indian Rupees (INR).
  • Prices include GST where applicable.
  • Prices are subject to change without prior notice.

3.2 Payment Methods

  • We accept payments through RazorPay platform.
  • Accepted payment methods include:
    • Credit Cards
    • Debit Cards
    • Net Banking
    • UPI
    • Digital Wallets

3.3 Payment Processing

  • Payment is required at the time of order placement.
  • All transactions are processed securely through RazorPay.
  • The Company is not liable for any transaction failures or delays caused by the payment gateway.

3.4 Shipping Charges

  • Shipping charges are calculated based on:
    • Order weight
    • Delivery location
    • Shipping method selected
  • Shipping charges will be clearly displayed during checkout before payment.
  • Free shipping may be available on orders above a specified value or bulk orders.

4. Shipping and Delivery

4.1 Delivery Timeframe

  • Standard delivery time is 0-7 business days from the date of order confirmation.
  • Delivery times may vary based on:
    • Product availability
    • Shipping location
    • Seasonal demand
    • Unforeseen logistical challenges

4.2 Delivery Locations

  • We currently deliver across India.
  • Some remote or difficult-to-access locations may incur additional shipping charges or have extended delivery times.

4.3 Shipping Restrictions

  • We do not ship to:
    • Post office boxes
    • Military addresses
    • International destinations
  • Orders are shipped to the address provided during checkout.

4.4 Delivery Tracking

  • Tracking information will be sent via email once the order is dispatched.
  • Customers can track their order through the provided tracking link.

5. Returns and Exchanges

5.1 Return Policy

  • All purchases are final and non-refundable

6. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy. By placing an order, you consent to the collection and use of your personal information.

7. Liability Limitations

  • M&M Candles is not liable for:
    • Indirect or consequential damages
    • Loss or damage during shipping
    • Improper use of products

8. Modifications to Terms

  • The Company reserves the right to modify these terms at any time.
  • Changes will be effective immediately upon posting on the website.

9. Contact Information

For any queries, please contact us at:info@mandmcandles.com